Effective Date: December 30, 2025
Last Updated: December 30, 2025

Welcome to Sparkle Power Laundry (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://sparklepowerlaundry.com or communicate with us using WhatsApp Business API.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Full name
• Mobile phone number
• Email address
• Pickup and delivery address
• Laundry order details
• Payment information (if applicable)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar technologies

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2. How We Use Your Information

Your information is used to:

• Provide and manage laundry services
• Schedule pickups and deliveries
• Send order confirmations and service updates
• Communicate with customers via WhatsApp
• Improve our services and customer experience
• Comply with legal obligations

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3. WhatsApp Business API Communication

We use WhatsApp Business API to communicate with customers for service-related purposes, including:

• Pickup and delivery notifications
• Order status updates
• Customer support messages

By providing your mobile number, you consent to receive WhatsApp messages related to our services. You may opt out at any time by replying STOP on WhatsApp.

WhatsApp messages are transmitted via Meta Platforms, Inc.. Meta may process message metadata (such as phone numbers and timestamps) according to its own privacy policy. Sparkle Power Laundry does not store or control WhatsApp message encryption.

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4. Legal Basis for Processing

We process personal data based on:

• Your consent
• Contractual necessity to provide services
• Legitimate business interests

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5. Cookies

Our website may use cookies to enhance functionality and analyze traffic. You can manage or disable cookies through your browser settings.

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6. Data Sharing and Disclosure

We do not sell or rent your personal data. Information may be shared only with:

• Service providers supporting operations
• Technology partners such as messaging and hosting providers
• Legal authorities when required by law

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7. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

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8. Your Rights

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for communications

To exercise these rights, please contact us using the details below.

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9. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no online transmission is completely secure.

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10. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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12. Contact Us

Sparkle Power Laundry
Email: info@sparklepowerlaundry.com
Website: https://sparklepowerlaundry.com

This Privacy Policy is published to comply with WhatsApp Business API and general data protection requirements.